Frequently Asked Questions
How do you maintain standards at your properties?
We work hard to offer you the best customer experience, each property has its own cleaners and maintenance staff etc. Customer feedback rests at the centre of our business, all comments, positive and negative are shared live with our staff and our customer relations teams have daily communication with holiday-goers on-holiday experience and how to enhance it.
Where can I find more information about a property’s features or amenities?
The photos of a property and the description of that property contains additional information about features and amenities available. It’s important to read this information carefully, it makes up part of the contract you sign with the Owner. See the Terms and Conditions.
What Appliances are included and Instructions?
All our properties include washing machine, dishwasher, fridge freezer, oven & hob, Smart TV, Sky TV, and radio. We always have a folder detailing the appliance and its instructions, which, should hopefully, answer any questions about their operation.
Will my property have WiFi?
All of our properties have WiFi is available, the symbol will be displayed in the overview of the property details.
Please bear in mind that some of our properties are in remote locations with less reliable, low speed and/or intermittent connectivity, and from time-to-time unforeseen situations happen in properties that mean the WiFi may not be available (tree falls on lines, internet provider issues).
What are the check in and check out times?
Full details about arrival and departure times will be provided when your booking is confirmed. Please be aware that we will advise you directly if the property is available to accommodate an early check in or late check out.
What is a Security Deposit?
We require a security deposit of £125 with each booking. The Security Deposit is a security bond made which is taken at the time of full balance payment with the understanding that you will take care of and cause no damage to the property rented during your stay. Provided there has been no damage during your stay, this bond will be refunded back to you within 14 days of departure.
Are towels and bed linen provided?
All our properties provide towels, bed linen, dressing gowns. Slippers and kitchenware as part of the rental price, please remember to bring along your beach towels.
Is fuel and power included?
All our properties include fuel and power in the rental price.
Can I charge my electric vehicle?
Unfortunately, at present we don’t offer charging for electrical vehicles. If a property does not have a dedicated charging point, you must not charge your car at the property, we will be able to recommend local charging stations.
Can I park at the property?
All of our properties are able to offer parking for one car. However, in some locations, parking will be offered in a garage, and since car sizes have got bigger it may mean parking on the street or in a public car park. We will advise
the availability on a pre-arrival email.
Are any of the properties suitable for people with limited mobility?
All properties are individually owned and have varying degrees of accessibility. It is important to carefully read the individual layouts and descriptions to ensure the property you choose is suitable for your requirements – accessibility and access can encompass a wide range of requirements for individual needs. Please check the key features of the property description to ascertain if this property is suitable and use the search options available if these features are important to you. Should you have any specific requirements, please contact us to ensure that we find a property suitable for your needs.
Does the property offer a barbecue?
You may want to enjoy a barbecue or two whilst on holiday. All of our properties offer a gas barbecue, normally a Webber 1200 Q with 2 gas cannisters.
Will the property be decorated at Christmas?
If you have a booking over the Christmas period, many of the properties will feature festive decorations. If you want to check if the property you have booked offers decorations over the seasonal period, please contact us to advise of your preference.
How do I view the address of the property?
Please note that we only release the address, directions to your property and key collection information when the full balance for your holiday has been paid. When the balance is paid, we will email with direction and entry instructions. Please plan your journey well to avoid getting lost.
How do I view the directions to the property?
Please note that we only release the address, directions to your property and key collection information when the full balance for your holiday has been paid. When the balance is paid, we will email with direction and entry instructions.
Where do I find the key collection information?
Please note that we only release directions to your property and key collection information when the full balance for your holiday has been paid. When the balance is paid, we will email with direction and entry instructions.