Frequently Asked Questions
Making a Booking & Managing a Booking
Where can I view the booking conditions?
When you make a booking, you enter a legal contract with us and with the owner of the holiday property. Please see our Terms and Conditions for further details.
What is the cancellation policy?
We understand that from time to time your circumstances may change. We recommend that you take out an insurance policy so that have you at the peace of mind if you need to cancel your holiday. Without the insurance the following conditions will apply, If the guest cancels: –
1 weeks before the start of the holiday will not receive a refund.
2 weeks before the start of the holiday a refund of 15% of the booking will be given.
3 weeks before the start of the holiday a refund of 40% of the booking will be given.
4 weeks before the start of the holiday a refund of 50% of the booking will be given.
5 Weeks before the start of the holiday a refund of 60% of the booking will be given.
8 weeks or less before the start of the holiday a refund of 75% of the booking will be given.
8 weeks or greater before the start of the holiday a refund of 90% of the booking will be given.
For more information, please refer to the Terms and Conditions.
What details do I need to provide to make a booking?
To complete a booking, you will need to provide your full name, email address, phone number, home address and payment details. We will also ask you to provide certain information about the guests who are travelling with you to help us manage your booking as efficiently as possible.
Can I take my dog with me?
We believe no family member should be left out of a holiday, especially our canine family members. All of our properties accept up to two canine guests, under 15kg, all that we ask is that pets are required to be well behaved and should be kept off all furniture. They cannot be left in your holiday home unattended at any time. If the property offers an enclosed garden, we cannot guarantee that your pet will not find a way to escape if they are determined to go off exploring on their own. Please give the house and garden a quick check when you arrive at the property as you’ll be aware, chocolate in welcome packs (if any), plants such as daffodils, rhododendrons etc. can be dangerous to dogs if eaten, please watch your pets accordingly.
Can I hold an event at the property?
For any planned event (such as a party, celebration, or meeting) at a property, it is important that you seek consent, before you book, from the Owner to avoid any problems or potentially a cancellation of your booking.
Can I over occupy the property?
The maximum occupation for each of our properties is clearly stated and is two occupants. You must not allow more people than stated to stay overnight at the property.
How do I cancel my booking?
If you change your mind about going on your holiday and you cancel it more than 8 weeks before it’s due to start, you will lose 10% of the booking value. If you change your mind about going on holiday and you cancel it 6 weeks or less before it’s due to the start you will lose your varying scales of charge of the booking. For more information, please refer to the Terms and Conditions.
How do I change my booking dates?
If you need to request a change to your booking dates, please contact us as soon as possible to amend your dates. If it is possible to amend your booking, you can review your new holiday price, including any additional rental charges applicable along with an amendment fee. The minimum price will always remain at the price originally paid.
Any change of date will not be confirmed until your request has been accepted and you have completed any required additional payment due.
What happens if damage has been caused at the property?
Sometimes accidents happen. If damage has been caused at a property, accidental or otherwise, please us as soon as possible. During your stay, you are liable for any damage to the property or contents caused by yourself or any members of your party.