Frequently Asked Questions
Complaints & Feedback
How do I make a complaint about a property I am due to stay in?
If you have a complaint about the property you have booked but have not stayed at yet, please refer to the complaints procedure that is contained in the Terms and Conditions that you agreed to when making your booking.
How do I make a complaint about a property I am currently staying in?
Please refer to the complaints procedure that is contained in the Terms and Conditions that you agreed to when making your booking. If your complaint is about the property you are currently staying in, try to talk to us as soon as possible so that they can try to resolve your problem during your holiday. In all instances, please provide full details of your complaint and keep any evidence (such as photos) of your complaint.
How can I get help during my stay?
If you require assistance during your stay at a property, please contact us as soon as possible so that we can resolve any issues or provide any information required.
How to provide feedback on my holiday?
Guest feedback is important to our business, all comments, including praise and constructive criticism, which is really important to us, and our staff. We will send an email to our guests at the end of their stay where they are able to leave a review and rate us.